Please email us at firstname.lastname@example.org if you have any questions about completing a purchase. We try to answer as many questions as possible via the website but do not hesitate to call us anytime @ 682-235-6867.
Once an order is placed you have 24 hours to cancel your order. Custom-made products go into production immediately once the order is placed. If you have questions concerning this policy please contact us at email@example.com or 682-235-6867.
If a Homecoming game is canceled or delayed we will honor orders for later dates or the following
year. Seniors will be the exception to this rule and will be handled on a case-by-case basis.
All orders that require shipping must be placed no later than the Friday before your Homecoming Date. We will accept orders on a case-by-case basis past this date. Rush fees may apply. Rush fees start at $25.00 and up.
Local pickup orders can be placed, as late as Monday before the Homecoming Date for Thursday pickup ONLY. Orders that need to be picked up before Thursday must state this at the time of order.
BOOKING AN APPOINTMENT
We now offer the availability to schedule an appointment to design your custom Homecoming mums. Click HERE to book your appointment today.
PLEASE READ all sales policies before completing your purchase.
We do NOT ship on Holidays or Weekends.
All orders ship via FedEx or UPS.
We are NOT responsible for shipper loss. If FedEx\USPS misplaces or damages a package,
the claim must be filed with the shipper.
Mums will be shipped in a 42X12X12 (regular mums) or a 48X16X16 (Supreme Mums) box delivered to your door. Garters and Pee Wee mums are shipped in smaller boxes depending on their size and quantity. We do not require signatures.
All tracking information will be emailed to you directly when your order ships.
Custom orders ship the week of your Homecoming unless otherwise requested. Email us at
firstname.lastname@example.org for more information or call us at 682-235-MUMS.
Within Texas shipping takes about 1 to 2 business days. Areas outside of Texas vary
between 2 to 4 business days.
Mum Orders for pickup here in DFW will be available on Thursdays after 5 pm CST. Special
arrangements and early pick-ups must be arranged at the time the order is placed.
MUM KITS & SUPPLIES
All mum kits ship within 5 to 6 business days from the date of purchase to anywhere in the
US and Canada.
Special arrangements can be made for rush delivery. Please email us at email@example.com
for more information and associated costs.
ESTIMATED SHIPPING SCHEDULE
These are ONLY estimates from our past experience with shipping our products.
DFW - arrives 1-2 days from ship date
Houston - arrives 1-2 days from ship date
Austin - arrives 1-2 days from ship date
San Antonio - arrives 1-2 days from ship date
OUT OF STATE - arrives 2-3 days from ship date
RETURNS AND REFUNDS
There are no refunds on custom products. If a product is damaged or there is an error in
your order the following timeline applies to notify us for repair or partial refunds. We are not responsible for damages by the shipper.
Homecoming Mums - DK Florals Inc. must be notified within 24 hours of any damage to a
Homecoming mum, pee wee mum, or garter.
Mum Kits or Mum Supplies- DK Florals Inc. must be notified within 3 business days of any damaged or missing merchandise. NO EXCEPTIONS!